Contact vinfax
Two ways to contact vinfax: email [email protected], or use the form below. Either route reaches the same inbox. Replies usually arrive within 2-3 business days — we don't promise a tighter SLA, but routine messages tend to land faster.
Contact via email
The vinfax contact email is [email protected]. Put the topic in the subject line so the right person picks it up first — common categories are VIN removal requests, bug reports, data correction requests, partnership inquiries, and press questions. If a message relates to a specific vehicle, include the 17-character VIN or the lot URL so we can locate the record without a back-and-forth.
We read every message. We don't auto-reply, we don't route through a ticketing system, and we don't have a chatbot in front of the inbox. Plain email works.
Contact via form
Same destination as the email above — use whichever is easier. The form is the right path if you want to submit a VIN removal request, file a bug report, or flag a data correction without composing a message from scratch. All fields are validated server-side; the honeypot and rate limiter handle bot traffic so we don't ask you to solve a CAPTCHA.
VIN removal / opt-out requests
If you own a vehicle whose VIN appears in the vinfax archive and you want it removed, send a VIN removal request through the contact form: pick subject VIN removal request, enter the VIN in its own field, and add a sentence in the message body confirming ownership (a registration scan or insurance card with the VIN visible is enough — attach it later in the email reply if you prefer not to upload through the form). We hide the page within five business days, usually one or two. The opt-out applies to the vinfax archive only; the original Copart or IAAI listing is on their site, not ours, and they have their own removal process.
The legal basis for the opt-out path lives in our terms of service and privacy policy. vinfax is a public-data aggregator over Copart and IAAI catalogues — we did not source the original listing, but if the record's continued indexing is a problem for you, the form is the way to ask us to stop indexing it.
Bug reports and data corrections
Spotted a bad damage code, a wrong model year, a duplicated lot, a broken photo, or a VIN that decodes to the wrong make? A bug report or data correction submitted through the form is the fastest path. Include the lot URL or the VIN in the dedicated field, describe what looks wrong, and (if possible) link the originating Copart or IAAI page so we can compare. Most data-correction tickets are resolved by re-fetching the lot from the upstream source — sometimes the upstream record genuinely is wrong, in which case we record the correction in our local store rather than overwriting the source-of-truth field.
Performance bugs, layout glitches, broken filters, and 500 errors are also bug reports — same form, same subject. A screenshot pasted into the email reply helps; the form does not accept attachments.
Partnerships, press, and other contact
Press questions, API access inquiries, partnership proposals, and integration requests all use the same form with the relevant subject. vinfax is small — we read everything, but we are slower than a venture-backed startup to spin up custom integrations. For press, we are happy to confirm operational facts (archive size, coverage, sources) on the record; for partnerships, the bar is whether the integration keeps the free VIN check free and aligned with the project's posture as a read-only Copart and IAAI aggregator.
What we don't reply to
- "Sell my car for me" / lot listings — vinfax is a read-only archive, not an auction. Copart and IAAI run the auctions; we mirror their public listings, we do not take consignments.
- "What's the car worth" / appraisal requests — we don't appraise. Comparable sale prices for the same make and model are visible on the inventory page for free.
- Vendor pitches for analytics platforms, SEO services, lead generation, or paid newsletters — please don't.
- Cold sales outreach addressed to a generic "info@" or "team@" — we don't run those mailboxes.
See also: how vinfax works, data sources, the privacy policy, and the terms of service.